Frequently Asked Questions

What is Make the Moments Count?

Make the Moments Count creates practical communication resources for parents of babies and young children. Our resources are designed to help you support communication and early language through the everyday routines and moments you already share with your child.

Who creates the resources?

Make the Moments Count was created by Steph Brewer, a Speech and Language Therapist, Teacher and Mum. The resources are informed by her professional experience and designed with real family life in mind.

What does “evidence-based” mean?

Our resources draw on established approaches and evidence from the field of speech and language therapy and early communication. The ideas are designed to be practical and easy to use in everyday family life.

Starting Out Routine Cards

Who are the Starting Out cards for?

Starting Out is designed for babies and toddlers who are just beginning to communicate, including children who are using few or no words.

Are the cards suitable if my child isn't talking yet?

Yes. The cards are designed for children at the early stages of communication, including children who are not yet using words. The ideas focus on supporting communication without requiring your child to already be talking.

What age are the cards for?

Starting Out is designed with babies and toddlers in the early stages of communication in mind. Every child develops communication skills at their own pace, so the cards focus on your child's current stage rather than a specific age.

What's included?

Starting Out includes 10 double-sided routine cards and a Parent Guide. The cards cover familiar everyday routines and provide simple, evidence-based ideas for supporting early communication.

Using the cards

How do I use the Starting Out cards?

Choose a routine that fits what you're already doing together, try one simple idea, then pause and notice how your child responds. The Parent Guide explains the approach and helps you get started.

Do I need special toys or activities?

No. The cards are designed around everyday routines such as mealtimes, bath time, getting dressed, books and bedtime. You don't need special toys, activities or extra preparation.

How often should I use the cards?

There's no set amount of time or number of times you need to use them. Choose a routine that naturally fits into your day and try one idea at a time. Small, consistent moments can add up.

Orders & Delivery

Where do you ship?

Make the Moments Count is a New Zealand-based business and currently ships within New Zealand.

How will my order be packaged?

Your cards and Parent Guide are packaged carefully to help keep them protected during delivery.

How long will my order take to arrive?

Delivery times can vary depending on your location and the courier service. You'll receive any available tracking information once your order has been dispatched.

What if there's a problem with my order?

If your order arrives damaged or something is missing, please get in touch through our Contact page and we'll help resolve the issue.